1. Liffey College’s main campus is located in 67 Harcourt Street, Dublin 02, D02 FF64..
2. Liffey College main campus floor plan: http://www.liffeycollege.ie/images/Floor Plan.pdf
3. Campus facilities include: fully equipped classrooms, library, computer lab, common room and water fountains.
   Please Note: Liffey College currently has 1 location if there are more locations; learners cannot be guaranteed that they will be enrolled at either location. Due to the fact that Liffey College operates out of rented buildings, learners agree that if Liffey College changes its location(s), they will be transferred to different premises to continue their programme. Welcome to our premises! (A Video) https://www.youtube.com/watch?v=frOIQUGulsE&t=6s
   
4. Please consult the College Timetable: http://liffeycollege.ie/about-us/college-calendar
5. Organisation Chart + Team: http://liffeycollege.ie/about-us/liffey-team/
6. College office hours are Monday to Friday, 9 am to 5 pm. Members of staff are available to respond to queries during those times.
   Queries can be made by e-mail: info@liffeycollege.ie; or by phone: +353 (0)1 444 4447 or +353 (0)1 454 7181.
   
7. Liffey College 24-hour emergency number: +353 (0)86 123 2008 / 086 367 1142.
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1. General English with TIE Preparation: http://liffeycollege.ie/courses/general-english-with-tie-preparation/
2. Awarding Body: IELT (TIE Examination)
3. Class times are: Morning classes - 09:00 to 13:00 (Monday to Thursday - 4 DAYS) & Afternoon classes - 13:45 to 17:00 (Monday to Friday - 5 DAYS) Subject to Change.
4. Our General English programmes are delivered using the Liffey College online platform/ELMS. The platform is designed to track learner progress and enables learners to follow the lessons even if they miss class. Learners must have a functional device to access the online platform. A laptop or tablet is recommended.
   Please Note: electronic devices must be adequately charged for classroom use. Liffey College is not in a position to provide electrical sockets for learner use. Liffey College provides free Wi-Fi but the speed may be affected by the high number of users.
5. Login details are sent to learners by e-mail upon registration with Liffey College and learners are responsible for making sure that they have this information before the start of their classes.
6. Due to unforeseen circumstances such as the COVID-19 pandemic, learning may take place online or in blended form.
7. If classes are online/blended, learners are required to turn on their cameras and microphones and the same rules apply as for face-to-face classes. Learners must access the online classes from a safe and suitable environment. The College is not liable if a learner attends class from an unsafe or unsuitable environment.
8. If classes are online/blended, learners have must have an adequate electronic device including a functional camera and microphone. Learners are also required to have reliable internet access.
9. Learners cannot be guaranteed the same tutors throughout their 25 weeks of study. Teaching may be done singly or/and in pairs.
10. Where the tutor gives homework or project work all learners agree to participate and complete such assignments.
11. Liffey College is an English-Only Area.
12. Field trips are organised regularly and are compulsory for all learners. Attendance procedures are the same as for normal class. All learners must sign a declaration form and inform the college of any medical issues that may affect their participation.
13. Learners are registered with Immigration for specific classes which learners cannot simply change at will. A learner who wishes to change their class time must complete a Time Change Request in their login and pay the administration fee of €300 in advance. In certain circumstances where the fee difference exceeds €300, you will be required to pay the additional amount to cover the cost difference. (i) Class time changes are subject to availability. (ii) Class level change is first come first serve basis along with subject to availability. (iii) Learner will be allowed to change their class time only twice (2) in 25 weeks. (iv) Timing cannot be changed in the same week (only the following week, i.e., staring on the following Monday).
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1. Learners will be assessed internally via Weekly Progress Reports from their tutor and via Progress Tests every 6 weeks. How to do the Progress Test: https://youtu.be/EvCsFY_WywU
2. Learners may receive Academic or Non Academic warnings in the event of non-participation or unsatisfactory performance in class.
3. Learners will have to complete a Progress Test every 6 weeks. Learners who are continually absent on assessment days will face consequences and will not be eligible to change their level.
4. Learners agree that their internal exam results may be made available to a third party (such as Immigration Officers, QQI, etc.)
5. Any learners wishing to move up a level will normally have to complete 12 weeks in their assigned level. Whether or not a learner moves up is dependent on their academic performance and participation in class, based on their test scores as well as progress reports from their tutor(s).
6. Any learners wishing to move up should consult their tutor, please.
7. All full-time General English programmes at Liffey College conclude in an English language exam that meets Immigration requirements: https://liffeycollege.ie/final-examination/
8. Upon enrolment non-EEA learners will receive a Final Exam booking confirmation e-mail with the date and level of their exam.
9. The timetable for examinations is available online and should be consulted: http://liffeycollege.ie/about-us/college-calendar It should be noted that some exam dates and times may have been scheduled outside the given time-frame of the programme. Learners are advised to contact the College at the time of registration (prior to enrolment) should they require any change. No extension letters will be issued where exam dates are scheduled beyond the course dates.
10. Please note: once the final exam has been booked (upon enrolment), it is not possible change the date/time.
11. All learners are entitled to receive upon request a Liffey College certificate of completion at the end of their programme, except learners who have been expelled or who have left the programme or did not sit the final examination.
    
    
    Learner’s declaration:
    
    (i) “I understand that class level changes are subject to availability and contingent upon academic performance. In addition, I understand that if I achieve inadequate results in my assessments I will NOT be eligible to change my level and will have to remain at the same level until my academic performance improves.”
    
    (ii) "I understand that the Final Exam is mandatory and I will sit my examinations whenever they are scheduled, otherwise sanctions may be taken against me as deemed necessary by the College (Study Visa Rule)"
    
    (iii) “I confirm the final exam date/time as indicated in this application form and on the college calendar, and I understand that once I have been enrolled it is not possible to change my final exam date/time”
    
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1. Our supports and services include but are not limited to:
2. Medical Insurance, Learner Protection Insurance (PEL), Learner Welfare and Pastoral Care/Counselling Services, Job-Seeking Advice and CV Preparation, Study Assistance and Conversation Classes, Accommodation, Airport Transfer, Free Wi-Fi and Computer use in our Computer Lab. More details: https://liffeycollege.ie/services/
3. Learners’ Communication System/Student Login: https://student.liffeycollege.ie/home At the start of their programme, each learner is issued a unique Username and Password via e-mail to access their programme and other information online. This information includes the details of their attendance, course & study end dates, External/Final Examination, holiday dates, forms, downloads, messages, etc. If learners do not receive any email from the College after enrolment they should contact the College immediately. It is each learner’s responsibility to check that they have their login details and that they are receiving College e-mails before the start of classes. Introduction to your Leaner Panel/Communication System/Student Login: https://www.youtube.com/watch?v=8f4U783g1-c
4. Grievance and Complaints Policy: https://liffeycollege.ie/complaints-grievance/
5. Learners are invited to express their opinions and concerns via regular Learner Feedback. Feedback Forms will be sent to learners via e-mail and/or will be made available to learners online in the Forms section of their learner login. All feedback is strictly confidential. Learner feedback is an essential tool for re-evaluating and improving our services and operations at Liffey College.
6. Other forms, such as Complaints (must be submitted within 21 days of the incident), Suggestion, Time Change, etc., are also available online in the learner portal after enrolment.
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1. Please be advised that it is each learner’s responsibility to familiarise themselves with Liffey College’s policies & procedures. Important announcements are prominently displayed on the College Notice Board and/or the College Calendar (such as information about supports and services, holidays, etc.). Learners should also check the Liffey College website, Facebook page and their email and student login on a regular basis. Please Note: The Learner Handbook is available on the Liffey College website. Learners are urged to download and read it in detail as it contains important information. The Handbook is also made available to learners in their student login after enrolment.
2. Learner Handbook: https://liffeycollege.ie/images/Student%20Handbook%20(1.13).pdf
3. Legal Notice: https://liffeycollege.ie/legal-notice/
4. Privacy, Cookies & GDPR: https://liffeycollege.ie/privacy-cookies/
5. Disclaimer: https://liffeycollege.ie/disclaimer/
6. Admission Policy:https://liffeycollege.ie/admission/
7. Sick Leave Policy: https://liffeycollege.ie/sick-leave/
8. Attendance & Punctuality Policies: https://liffeycollege.ie/attendance-punctuality/
9. Absenteeism & Expulsion Policies: https://liffeycollege.ie/absenteeism-expulsion/
10. Fee Refund Policy: https://liffeycollege.ie/course-fee-fee-refund/
11. Holidays & Breaks Policy: https://liffeycollege.ie/holidays-breaks/
    
    
    Learner’s declaration:
    
    (i) “I understand that I can only take holidays from my programme as per the Reform of the International Education Sector and Learner Immigration System Government Policy Statement. In addition, I also understand that I may only be granted two weeks’ holidays if I have completed 12 weeks with 85% attendance and that holidays cannot be approved if there is a conflict with the timetable.”
    
    (ii) “I understand the Absenteeism/Expulsion Procedures in place at Liffey College; therefore I will attend my classes on time and maintain an attendance rate of 85%, otherwise I may receive attendance warnings and ultimately face expulsion from the College as a result of my poor attendance. I also understand that in the event of expulsion I am not entitled to a refund of the course fees.”
    
    (iii) “I understand the Fee Refund Policy in place at Liffey College and accept that refunds are only issued in the exceptional circumstances outlined in said policy.”
    
    (iv) “I understand that is my responsibility to inform the College as soon as possible if I am not receiving College e-mails, and that the attendance warnings and expulsion procedure will be in effect regardless of whether I have received said e-mails.”
    
    (v) “I understand that Liffey College is operating under government directives and is not liable for any changes to the programme as a result of these.”
    
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1. Our full-time General English programmes include medical insurance: https://liffeycollege.ie/medical-cover/
1. Health & Safety Guidelines: https://liffeycollege.ie/health-safety/
2. The Emergency number in Ireland is 999. Liffey College notice boards display information about local doctors and hospitals.
3. Learners must follow the College Code of Conduct at all times, with regards to integrity, respect, concern and inclusiveness, honesty, diversity and civility. There is no smoking, drug or alcohol use tolerated at Liffey College. Bullying, harassment, violence or aggressiveness in any form will not be tolerated
4. Learners should inform a staff member immediately of any suspicious person or activity on the premises.
5. Fire Safety & Evacuation: In the event of a fire, learners must gather at the designated Assembly Point.
6. Liffey College conducts regular fire-drills which learners are expected to cooperate with and take seriously.
7. Fire Safety & Evacuation Guidelines are available on our website as well as in the student login after enrolment: https://liffeycollege.ie/fire-evacuation-procedure/
8. COVID-19: Learners consent to respect and follow all health and safety protocols implemented by Liffey College based on government directives related to the COVID-19 pandemic or other unforeseen circumstances.
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2. Information and Data Management:
1. Liffey College is committed to compliance with all relevant EU and Member State laws in respect of personal data, and the protection of the rights and freedoms of individuals whose information the College collects and processes in accordance with the General Data Protection Regulation.
2. Learner records: All learner records are kept on file in a secure and confidential environment. We require the following documentation from every full-time learner: IRP/GNIB card copy (if applicable), Passport copy, completed new learner induction sheet and application form. For part-time learners we will require a Passport copy (photo ID) and completed application form. No paper copies will be kept; all documentation will be stored online in the College Management System.
3. Electronic copies of medical certificates and other similar documents will be also be kept securely on file. Liffey College’s online system will contain data entries in text format pertaining to such documentation. We do not keep originals and learners are responsible for keeping their own original documents.
4. Liffey College will keep an online record of each learner’s attendance, progress reports, assessment results, learner feedback and other reports. This information is accessible only to Liffey College staff and the learners themselves (in person, via telephone/e-mail or via the Liffey College online system).
5. We will share learners’ information only with the relevant government agencies such as Immigration officials, Gardaí, HSE, or educational bodies.
6. I consent to my image being used in promotional material, on the Liffey College website and/or on social media, in videos or photographs taken at the college or on class excursions/field trips.
7. I accept that taking pictures and/or making videos in the college premises including in class, of classmates, teachers or other persons attending is not permissible without prior written consent of Management.
8. I acknowledge the need to behave responsibly and to follow the Liffey College Code of Conduct at all times whilst on class field trips/excursions. I acknowledge that the use, distribution or possession of drugs, alcohol, solvents, inhalants or other dangerous substances posing a safety risk to any member of the group is strictly forbidden.
9. In case of any emergency the authorities to phone will be An Garda Siochana, Ambulance or Dublin Fire Brigade and the appropriate services usually deal with all emergencies. The numbers are 112 or 999.
10. “By my signature I agree that the College is not liable for any accidents or injuries to students while on class field trips or excursions. I agree to abide by the College rules and policies regarding field trips / excursions at all times”.
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Full policy details and additional information is available at Liffey College reception, the Student Handbook or on our website www.liffeycollege.ie

Students - Learner Contract:

Note: Adapted from CEFR – Understanding and Using the CEFR for Teaching and Learning.